Refund policy

We accept eligible returns requested within 30 days of delivery.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

To request a return, email hello@westclaycompany.com before sending anything back. We will provide return instructions and the correct return address. Items returned without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs and for obtaining the return shipping label. Original outbound shipping charges are non-refundable. We recommend using a trackable shipping method.

Non-returnable items

Sale items, candles, soaps, gift cards, and perfume discovery sets are final sale and cannot be returned. Please contact us if you have questions about a specific item.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at hello@westclaycompany.com with your order number and photos so we can review the issue and make it right.

Exchanges

The fastest way to exchange an eligible item is to complete the return process and place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Processing time after approval varies by bank or card issuer.