Refund policy

Our promise

If you don't absolutely love something you bought from us, reach out within 30 days of delivery at hello@westclaycompany.com and tell us what's going on. We'll make it right with a refund, an exchange or a different scent. In many cases we won't even need you to send anything back. If we do need the item returned, we'll tell you how.

Damaged, defective or wrong items

If anything arrives damaged, broken or isn't what you ordered, email us with your order number and a photo. We'll send a replacement or a refund right away.

A few exceptions

Gift cards can't be refunded.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take a few days to process them.