FAQ + Shipping + Returns

Processing

Orders may take up to 7 business days to process and produce. Processing may take longer during sales and holidays. Our products are handmade in Florida.

Shipping

We offer free standard shipping on eligible U.S. orders with a merchandise subtotal of $50 or more after discounts and before taxes. For orders under $50, shipping methods and charges are calculated by the carrier based on the destination and order details and are shown at checkout.

Estimated delivery dates are shown at checkout. Carrier delivery dates are estimates and are not guaranteed. We are currently unable to ship to PO boxes or APO addresses.

Please review your shipping address before completing checkout. If an order is returned because the address is incorrect, incomplete, or undeliverable, the customer is responsible for the additional carrier charge to reship it.

Returns and exchanges

Eligible returns must be requested within 30 days of delivery and require proof of purchase. Items must be unused and in their original packaging.

Sale items, candles, soaps, gift cards, and perfume discovery sets are final sale and cannot be returned. Customers are responsible for return shipping costs, and original outbound shipping charges are non-refundable.

To request a return, email hello@westclaycompany.com before sending anything back. For full eligibility and instructions, see our Return and Refund Policy.

Lost, delayed, or damaged orders

If tracking shows a problem or your order arrives damaged, email hello@westclaycompany.com with your order number so we can review the issue and help.

For complete shipping terms, see our Shipping Policy.